space not reclaimed when files are deleted

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Janie Sullivan

• January 07, 2022 17:43

i need help with reclaiming space - i understand there is a script that needs to be run?

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  France

  • January 07, 2022 19:02

  Hi Janie, 

  Welcome to the Box Community!

  Have you checked out this related article here, this may be related to the issue you encounter? 

  • Storage Usage Or File Count In My Account Is Incorrect

  The next step will require you to contact Box Support to help you directly and reset your storage count.

  I've checked and it appears you already have an open ticket for this issue with our support team.

  Please continue working with them and check your email for updates.

  Thanks for posting and let us know how else we can help! 

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