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Being prompted for 2 factor authentication that is not working

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Ernest Saavedra

We have a user that cannot login because the 2FA is saying it is incorrect.

The account is being invited to our Enterprise account, but when they try to login, 2FA comes up and it saying it is the wrong code.

The weird thing with this account is that the network account password we provided and the password she uses are different.

Kind of a weird issue.

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  • France

    Hi Ernest, 

    Welcome to the Box Community!

    Seems this will require specific account information to resolve so let's have the affected user reach out to Support for further assistance.

    Can you please ask this user to submit a support ticket on this page? Someone from the team will reach out to him to directly work with the user on looking into the issue.

    Thanks for reaching out and let us know how else we can help!

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  • James Guanzon

    How Do I create a Support ticket?  The functionality is not available to create a ticket on the link above.  I have a similar problem with 2 Factor Authentication. 

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