Files Disappeared Today

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  • France

    Hi Debra, 

    Welcome to the Box Community!

    Have you tried to search within your your Box and check your Box Trash to see if your files are in there?

    Also, are you using multiple Box accounts? I've encountered a use case in past where a member thought their files are disappeared but actually its stored to a different Box account. Can you check your other email inbox to see if you have signed up for another Box account where you may have stored your Box?

    If you need further assistance on looking into this, I recommend submitting a ticket to our support page here as this might require specific account information to investigate.

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