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Missing Files

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Justin LurieR

Hello,

 

I just upgraded my account and all my files disappeared.  Further, I was only updating because it appeared all my files had started to go missing from the night prior.  I need to speak to someone to assist me.  These files are URGENT

 

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8 comments

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  • France

    Hi Justin, 

    Welcome to the Box Community!

    Please note that during the upgrade process, Files/folders may not be accessible as your account is in transition and this may take up to 24 hours to complete.

    No worries though, once the transition is completed your files will show up and should be accessible in your Box again.

    Thanks for reaching out and let us know how else we can help!

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  • Justin LurieR

    Francis - Some files went missing prior to the upgrade; any idea how to track down?

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  • France

    Hi Justin, 

    Are the missing files owned by your or another user?

    If those are owned by another user, it's be to reach out to the owner to see if they've removed you from the missing content.

    If these are files you own, have you check your Box Trash and search within your folders?

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  • Justin LurieR

    They are all owned by me. No other user has access. I have checked the trash as well.

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  • France

    Hi Justin, 

    Do you have other Box account where those files may have been stored? 

    Box Product Support team can help you check if there are items recoverable under your account, so I would recommend submitting a support ticket so the team can work with you directly on looking into this.

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  • Neal F. Morrow III

    We’re currently going through the same thing. Can you confirm it only takes 24 hours?

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  • Neal F. Morrow III

    It’s pretty much gonna shut us down if this doesn’t get fixed soon. Thanks my name is Neal

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  • Robert Lockwood

    How can you eliminate access to files for 24 hours when someone upgrades?  That is insane and makes no sense!  Need to switch to Dropbox.

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