Not receiving invite email

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  • France

    Hi Jamie, 

    Welcome to the Box Community!

    Have you also check if your email provide or firewall might be blocking emails from Box?

    If they are not being blocked on your end, you may reach out to our support team by submitting a ticket so they can check if your email is on Suppression list and they would have to remove your email from it (in case its on the list) so you can receive Box email invites.

    More details can be found in this article on how to troubleshoot issues with Box Email notifications.

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