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Can no longer preview or download files

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2 comments

  • France

    Hi there, 

    Welcome to the Box Community!

    If you do not need people to login to Box to access the files or folder you share, you must set the link access to "People with the link". Have you checked the if the Link access set for the Shared link is correct? 

    The Shared link settings on your account or Box organization may have changed.

    To learn more about "Shared link access", please take a look at this article: https://support.box.com/hc/en-us/articles/360043697094-Creating-Shared-Links 

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  • Lenny Coleman

    Do I need a new link from the owner of the link for the files.

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