Upgrade broke my box drive

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Allison Richman

• January 18, 2022 19:24

Upgraded to Big Sur and box drive stopped working altogether. I tried uninstalling, but I can't even do that for some reason. Tried to troubleshoot that, but the article box sent isn't even accessible. I can access Box drive if I go through my apps, but it behaves like its sync'd to my desktop and not independent like it was before. Super weird.

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  France

  • January 18, 2022 21:12

  Hi Allison, 

  Welcome to the Box Community!

  Can you try to uninstalling Box Drive again from your computer and then install it again following these articles:

  • Uninstall Box Drive
  • Install Box Drive

  Let us know how it goes and if you have questions!

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  Allison Richman

  • January 18, 2022 21:44

  Hi France, 

  I actually cant even get that far! I have tried to uninstall, but I can't fully quit the program for some reason. I keep logging out, trying to delete folder, etc but I keep getting this.

   

  Let me know?

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  France

  • January 18, 2022 22:38

  Hi Allison, 

  Can you try to rebooting your Mac computer and then try the steps again to uninstall Mac and see if that helps?

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