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3 comments

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  • France

    Hi Sailaja, 

    Welcome to the Box Community!

    There can be a couple of reasons as to why a collaborative folder that you do not own is no longer visible from your account:

    1. The owner of the collaborative folder has removed you as a collaborator on the collaborative folder.
    2. The content has been deleted 
    3. The folder owner's account is not on "Active" status.

    In any of the above scenario, the best way to get a clarification or resolve this issue would be to contact the folder owner of the collaborative folder and check if their account is active, and request that they re-invite you to that folder again.

    Hope this information helps! If you have other questions, please let us know and we will do our best to help you!

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  • Ashwin Veerabhadrappa
    1. The folder owner's account is not on "Active" status.
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  • Ashwin Veerabhadrappa

    How can we get the folders which he has uploaded under below link:

    1. The folder owner's account is not on "Active" status.
      Kyndryl | Powered by Box
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