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Number of actual files in a folder does not match folder name

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  • Official comment
    France

    Hi Svan, 

    Welcome to the Box Community!

    Have you checked out this related article here, this may be related to the issue you encounter? 

    The next step will require you to contact Box Support to help you directly and reset your storage count.

    I've gone ahead and created a ticket for you so that an agent can work with you on this, please check your email for details and updates.

    Thanks for your patience! 

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