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Incorrect Free Space

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Leon

Hi, I have exceeded the allocated space but after I deleted quite a number of files to free up the space, the used space still not correctly updated. Now I am unable to upload any file to Box anymore. Please resolve this issue as soon as possible. Thank you.

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4 comments

Date Votes
  • Box User

    Hello there,

    I've got the same problem, I deleted some files but if I calculate the size of all files I got uploaded, it shouldn't take so much space.

    Please help!

    Thank you

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  • Raptor

    Same problem here. Since yesterday the used space is wrong

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  • France

    Hi Everyone, 

    Welcome to the Box Community and thanks for reaching out!

    I've gone ahead and ran a script that will recount all of the files and how much storage is being used in your Box.  Sometimes Box caches previous file counts and storage amounts causing a data inconsistency:

    You should see the correct storage size available in your account. Please let me know if need additional help.

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  • darkpoweruser

    I have same problem here, I deleted some files from my storage but the available space is not updated even after few months.... please run the scripts

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