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Overcharged $595!

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Kim Romano

Jan. 26th: I was supposed to get a box.com for free since I signed up with bookkeeping services Complete Controller...but was instead billed $595 for 3 business licenses! Please contact me ASAP to get this amount refunded back. Thank you. 

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3 comments

Date Votes
  • Official comment
    France
    • Edited

    Hi Kim, 

    Welcome to the Box Community!

    This would be something Box Billing can look into. Please go ahead and send an email to and one of our support agents will reach out to you to investigate on this.

    Thanks for reaching out and please let me know if you have any questions.

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  • Karen

    Same thing just happened to me. I don't have even one business license, let alone three.

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  • Kim Romano

    Karen, my request was denied TWICE before I got emotional in an email. I’m happy to tell you that I DID then get a refund-19 days after the fact, but I got it! Good luck.

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