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Can't Submit Ticket: Trying to add a deactivated user

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Tanya Petrossian

Hello,

I own the box account and I'm trying to add a collaborator to my folders and it says "Cannot add deactivated user."  I need to add her on a time-sensitive project.  

I looked up the forum and someone else had the same problem and they said "go submit a ticket" and there was a link, when I click on the link it just takes me to this community forum. I can't submit a private ticket and I'm not blasting her email over this public forum.

Help!

 

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3 comments

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  • Official comment
    Aira

    Hi there, 

    Welcome to Box Community! 

    I would strongly suggest to let the owner of the account reach out to us directly so we provide steps on how to reactivate the account. 

    Have a great day!

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  • Teresa Bell

    I'm having the same problem. Multiple people on a project all suddenly have "deactivated accounts" however, I can add personal emails?

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  • Louise Liu

    We are having the same problem and there is no way to submit a ticket.  Seeing this problem a lot on the forum and all the inquiries end in a dead end with radio silence from BOX.   

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