Box Ftp

Hello,

I am trying to use the ftp end-point provided by box to download some data and I am using filezilla based on the guide below:

https://support.box.com/hc/en-us/articles/360043697414-Using-Box-with-FTP-or-FTPS

Unfortunately, I am unable to connect to this end-point and the UI fails with this error:

Status: Resolving address of ftp.box.com
Status: Connecting to 107.152.26.220:990...
Status: Connection established, initializing TLS...
Error: GnuTLS error -54: Error in the pull function.
Error: Could not connect to server
Status: Waiting to retry...
Status: Resolving address of ftp.box.com
Status: Connecting to 107.152.26.220:990...
Status: Connection established, initializing TLS...
Error: GnuTLS error -54: Error in the pull function.
Error: Could not connect to server

Official comment

France

February 01, 2022 20:58

Hi Abhiram,

Welcome to the Box Community!

Have you checked out this article on troubleshooting issue when using FTP with Box?: https://support.box.com/hc/en-us/articles/360044194853-I-m-Having-Trouble-Using-FTP-with-Box

This may be relevant to your problem with the next steps!

If this did not help, I highly recommend reaching out to your internal helpdesk or IT department so they can further investigate, if need be, your IT team may submit a ticket to our support team on your behalf.

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