Storage Usage shown in my Account Is Incorrect

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January 31, 2022 05:33
Edited

It says I used 105 gb on a 50 gb plan. But I believe somewhere near 35 gb actually. I am now unable to upload new files. Please help; I did see other tickets about this, but no real solutions. And do not seem to be able to find the option to open a support ticket..

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2 comments

AJ

January 31, 2022 20:16
Hi Björn,

Welcome to the Box Community!

I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

You can also check this article from our Box Support page about "Storage".

https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Best,
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Björn Prevoo

January 31, 2022 20:20
Yes, thank you very much! Fixed!
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