Files lost after Individual to Enterprise Upgrade

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Bryton Adkins

• January 31, 2022 16:16

Last week, I was added to my office's Enterprise account. Same day as the upgrade, all of my personal files disappeared from my account. I saw a similar post stating to wait at least 24 hours for the transition, but it has been 5 days and no files have been restored to my account.

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  Aira

  • February 02, 2022 01:00

  Hi Byron, 

  Welcome to the Box Community! 

  From what I can see on my end, it looks like you are still under a free account. You can verify to the user who added you if they have successfully added you. As per the missing files, you may check your Trash folder. See this article for your reference: https://support.box.com/hc/en-us/articles/360044196093-Managing-Trash

  Let me know if there's anything that I can help!

   

   

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  Bryton Adkins

  • February 02, 2022 01:14

  Thank you. There is nothing in my trash folder. All files and folder that I was the owner of have disappeared from my account. All I can see is files and folders shared with me owned by members of our enterprise account.

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  Elaine So

  • March 03, 2022 10:24

  Hi there, I upgraded from my free account to a paid account but I lost almost everything afterwards. Please help. 

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