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Canceling billing

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Yurika Yamaguchi

Hi.

I would like to cancel my application for the trial plan because I am going to use the business plan with another user.

I don't know how to cancel it in advance, and I'm being charged for it.

Is it possible to do this?

Thanks.

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2 comments

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  • Official comment
    France

    Hi Yurika, 

    Welcome to the Box Community!

    I see that this issue has already been addressed via a ticket with our Cancellations team. Please reach out if there’s anything else we can assist with!

    Best,

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  • AJ

    Hi Yurika,

    Welcome to the Box Community! 
     
    This would be best addressed by our Cancellations Team at cancel@box.com.   
    Please check this helpful article from our Box Product Support page about "Cancelling your Box Account".
     
    Best,
       
     
     
     
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