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Authenticator won't load QR code

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Ben Burghart

Trying to set up 2-Step Verification with an authenticator app, but QR code to scan won't load, just stuck on this screen with those three animated vertical blue lines. Also frustrating that I have to post this to a forum and there is not way to just contact a Box support employee.

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Comments

14 comments

Date Votes
  • France
    • Edited

    Hi Ben, 

    Welcome to the Box Community

    I understand that you've encountered issue when setting up your accounts 2FA.

    We have some tips that might help resolve this issue:

    • Clear the cache and cookies for your browser. Here is an article that walks through how to do this on the different browsers that Box supports.
    • Login to your Box Account and set this up using different browsers;
    • Disable any add-ins or extensions that may be blocking the QR code

    Let us know if you have any questions and we'll do our best to help!

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  • Ben Burghart

    Worked today!

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  • France
    • Edited

    Glad to hear that it worked, Ben!

    Thanks again for reaching out and have an awesome weekend.

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  • kexp903

    It's broken for me as well :( 

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  • kexp903

    France looks like it's on Box's end. This is happening on multiple browsers, multiple ISPs, mobile and desktop and on multiple OSs. I can reproduce them on all platforms !!!!

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  • Trevor BROOKES

    Four months later and still broken, whatever the browser

     

    Impossible to get it to work

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  • Box User

    I'm still having this issue as well.  Tried 4 different browsers, one freshly installed just for this and it still happens. 

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  • Box User

    Same issue here

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  • John McKeever

    ... and the same problem here. *SIGH*

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  • Kris Pucci

    This is still an issue in March of 2023.  I am also unable to add SMS 2FA as it states my number is not valid.

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  • Petar Saynov

    same here - September 2023

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  • Alex Bangs
    • Edited

    I was seeing this problem as well - December 2023. Tried 3 diff browsers, incognito mode - all behaving the same, QR code never comes up, no way to proceed with an authenticator app option. Tried SMS - said phone wrong format, then email, said wrong format without asking anything. Something was broken. Tried again after a short while and it worked - I was able to do SMS, then able to do an authenticator app. Sounds like a bug somewhere...

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  • Kris Pucci

    You know honesty, our best choice of action is just to go to another service. Box is progressively getting worse and worse and we are better off with Dropbox or Google drive or OneDrive.

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  • Super User

    still broken

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