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Box Status

storage used

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Koichi Ito
I have same problem as the official comment below
 
I want to contact Box Support to help you me my storage count.
 
But it seems my only way to contact Box Support is this Support Forum
 
Am I correct?
 
 
 
France
    •  
  • Edited
 

Welcome to the Box Community!

Have you checked out this related article here, this may be related to the issue you encounter? 

The next step will require you to contact Box Support to help you reset your storage count.

I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

Thanks for your patience! 

Best,

1

Comments

11 comments

Date Votes
  • Official comment
    France

    Hi Koichi, 

    Welcome to the Box Community!

    I went ahead and ran a script that will recount how much storage is being used in your account.

    You should see the correct storage size available in your account. Please let me know if need additional help.

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  • Arya Valanejad

    Hello,

     

    May I also have the script run for my account as well.

     

    Thanks!

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  • France

    Hi Arya, 

    Welcome to the Box Community, I'm happy to help!

    I've ran the script that will recount all of the files/ folders in your account, so you should now be seeing the correct data and storage size in your Box.

    Feel free to write back in if you have any questions for me!

    Best regards,

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  • mjdub3

    Hello, Please run a script to reset my storage count. It says I have used 20GB, but by my calculations it's about 4GBs.  thank you!!!

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  • Box User

    Hello, Cannot contact support directly, only through this forum. My storage count is incorrect. Please can you run the script to reset the storage count. Thanks

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  • France

    Hey, Guys!

    Welcome to the Box Community, I'm happy to help!

    I've ran the script that will recount all of the files/ folders in your account, so you should now be seeing the correct file count and storage size in your Box.

    Feel free to write back in if you have any questions for me!

    Best regards,

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  • Bob the Builder

    Hi! Would you please run the recount script for my account as well? The meter says I'm using 10 GB, but I'm really only using about 2 GB of storage currently based on the folder details. Thanks!

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  • summer

    Hi, I find myself in the same situation. Please run the script for my account as well.

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  • summer

    Hi France, please please run that script for my account as well

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  • Nhu Dang

    Hello, May I also have the script run for my account as well.

    Thanks!

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  • Chris Boehmke
    • Edited

    Where can I put in a ticket? It just wants me to keep using this but I took all files off my box and put on my computer to organize and it shows I=ver 6g of data for no files

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