Storage used not properly showing

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February 07, 2022 15:24

Hi Box Team,

My account is running up against quota issues, but I know the amount showing is not properly reflecting how much storage I'm actually using. Could you please make corrections as I see you have also done for others ? Thanks in advance for your support.

Kind regards,

Marco

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1 comment

AJ

February 07, 2022 19:39
Hi Marco,

Welcome to the Box Community!

I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

You can also check this article from our Box Support page about "Storage".

https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Best,
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