"There are open files that are preventing Box Drive from starting."

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Box User

• February 07, 2022 15:45

I am now getting this error message and unable to access my files on my desktop running Windows 11 and the latest version of Box drive. 

Amazingly, I can't find any mention of this message anywhere, even when I search Google. 

Any help would be much appreciated.  

Thanks.

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  France

  • February 08, 2022 19:46

  Hi there, 

  Welcome to the Box Community!

  Can you uninstall Box Drive following the steps in this in this article then reinstall the app again?
  
  To reinstall, please see this article for a thorough steps.
  
  Let us know how it goes and if you are still getting the same error message after.

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