Error message when I try to pay for subscription

Follow

New post

Lovely Luna

• February 10, 2022 02:23

I keep getting an error message when I try to submit my payment information. It tells me to submit a ticket but when I go to the submit a ticket page it redirects me to the general support page.

0

• Official comment

  

  France

  • February 10, 2022 20:28
  • Edited

  Hi Lovely, 

  Welcome to the Box Community, I'm happy to help!

  I'm sorry to hear about the trouble on submitting your payment information.

  Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this. You may also include the exact error message or a screenshot of the error that you encounter to help the team investigate this for you.

  Thanks for posting and let us know how else we can assist you!

  Comment actions Permalink

Post is closed for comments.