Storage Limit reached, but files do not add up to limit
Hello! My individual files do not total up to nearly anywhere close to the limit, yet I am getting the error that I've reached my storage limit. Please help!
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Official comment
Hi Richie,
Welcome to the Box Community!
The issue that you encounter seems related to what is described in this article: Storage Usage Or File Count In My Account Is Incorrect
I've gone ahead and ran a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency.
You should see the correct storage size in your account now.
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