Terrible Support

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s michael

• February 14, 2022 20:40

I probably have a question that is simple to answer....but here is the chat with support.  They just disappeared in the middle of the convo

• How do I share a link with someone so they can open it without signing in to Box
  Sent by: You2:19 PM

• Gianna Dowd
• Hi
  Sent by: Gianna Dowd2:19 PM
• You can create a shared link!
  Sent by: Gianna Dowd2:19 PM
•  
• https://support.box.com/hc/en-us/articles/360043697094-Creating-Shared-Links
  Sent by: Gianna Dowd2:19 PM
•  

  Creating Shared Links

  Shared links enable you to quickly copy and share hyperlinks to content stored in Box with your coworkers and friends – both inside and outside the company. Sending someone a shared link to a file ...

  Box Support

• I created a shared link from my account. When the recipient tried to open it they had to sign in to Box. I want them to have the ability to just open and hear the music
  Sent by: You2:20 PM

• Gianna Dowd
•  
• I would make sure you are creating a shared link and not just "sharing" a file or folder. If you click 'share' to add someone as a collaborator, they will have to create an account. However, they do not need an account for access via a shared link.
  Sent by: Gianna Dowd2:21 PM

• I just sent. shared link and the system requested them to sign in
  Sent by: You2:22 PM
• Is it a preference that is selected in my account that is causing the issue?
  Sent by: You2:23 PM

• Gianna Dowd
•  
• If you are sharing internally to your organization (someone with the same email domain) that would require them to sign in
  Sent by: Gianna Dowd2:24 PM

• It was not anyone in my internal organization
  Sent by: You2:25 PM
• I just want to be able to share links to my music files with other professionals
  Sent by: You2:26 PM
• They do not want to sign in...so they are not listening to the music in the links I send
  Sent by: You2:27 PM
• are you there?
  Sent by: You2:30 PM
•  

 

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• 

  AJ

  • February 14, 2022 21:44

  Hi There,

  Welcome to the Box Community! 

   

  I'm sorry for the confusion. Let me help.

   

  When you created the shared link. Did you set this to "People In Your Company" thus might be the reason why the receiver is being prompted to sign in to Box? 

   

  I'd say that you check the helpful information provided in this article.

   

  https://support.box.com/hc/en-us/articles/360044195893-Shared-Links-Frequently-Asked-Questions

   

  Best,

   

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