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Trying to share a folder but recipients say the do not receive emails

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Daniel Mestas

Trying to share a folder but recipients say the do not receive emails. They have had there email team look and do not see any incoming Box requests.

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  • AJ

    Hi Daniel,

    Welcome to the Box Community! 

    If the user is not able to receive messages from Box please check their company's mail server or firewall and make sure that the email client is not blocking emails from noreply@box.com or noreply@box.net and are added to the email whitelist to ensure that Box messages are not blocked.
    Be sure that the email address is entered correctly when requesting for a password reset link. Also, please check your virus scan, Internet Service Provider, or company's mail server or firewall and make sure that your email client is not blocking emails from notify-e.box.com, track.notify-e.box.com, notify-w.box.com, or track.notify-w.box.com. May need to contact IT department to assist this user; please take a look at this article: Troubleshooting Issues with Email Notifications
     
    Best,

     

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