new to box, unable to play shared videos on pc, but they play on hone app fine.
new to box, unable to play shared videos on pc, but they play on hone app fine. Please advice how to get pc app to play shared videos? I had my tech support check my laptop for updates and drivers and everything is good on my laptop. Please help.
Thanks, Ricardo
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Hi Ricardo,
Welcome to the Box Community!
I'm sorry to hear that you are having issue previewing a videos.
To confirm, are these Shared videos via a Shared link or were you invited as a collaborator in the those videos? To learn about the difference between using a Shared link and Inviting Collaborator, please check out this article:
If these files were shared via a Shared link, you will only be able to preview them from a web browser and if it its owned by a Box user with Business or higher account.
A Few important reminders when previewing Video files:
- Video preview is available only to Business level Box accounts, and above. If you use a free or personal Box account, you can still preview video files owned by Business Plus-level accounts and above.
- You can preview videos up to 3.5 hours in length.
- Content Preview does not support AVCHD (Advanced Video Coding High Definition). This is a specific video format. It does not refer to all high definition video. Content Preview does support several other high-definition video formats, as listed above.)
For more details , please see https://support.box.com/hc/en-us/articles/360043695794-Viewing-Different-File-Types-Supported-in-Box-Content-Preview#Type_VideoFiles
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