Box Sync log in is hanging
I have this issue at least once/week, where I turn my laptop on and Box Sync won't log in. There's no notification, so I don't notice the problem until it's clear something isn't syncing (e.g.: a colleague can't access a file that I saved), and I finally see that the blue Box icon in the taskbar is still grey.
If I right-click the icon, the only option is to quit Box Sync. If I restart Box Sync, I'm prompted to log-in by entering my credentials (either username and password, or single sign-on). Whichever way I choose, Box verifies device security first, then just hangs indefinitely at the 'Logging In' screen, below:
The problem doesn't go away when I restart the laptop, or when I use the 'repair' option from the Box Sync installer. Uninstalling/reinstalling Box Sync works, but only if I:
- manually delete everything from the hidden AppData folder, i.e.: C:\Users\[username]\AppData\Local\Box Sync, and
- manually delete everything from the Box Sync folder location - i.e.: C:\Users\[username]\Box Sync - meaning I have to resync it all again
Please advise on a permanent repair, as this is wasting a lot of time. Thank you.
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Hi John,
Welcome to the Box Community!
I'm sorry to hear that you are having issue logging in to Box Sync
It looks like you are part of an organization that requires their managed users to contact your internal helpdesk or IT team for issues related to Box.
Kindly reach out to your internal helpdesk or IT team for assistance on looking into this. They may submit a ticket to support on your behalf should they need further assistance on looking into this.
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