Box Status

Box tools installed and enabled on Mac, but not able to use

Follow
New post
Zoe Webb

I have tried restarting my computer and safari, re-intalling, and re-enabling but still not able to open documents. Thank you in advance.

Zoe

0

Comments

2 comments

Date Votes
  • France

    Hi Zoe, 

    Welcome to the Box Community!
     
    This would be something Product Support team would like to investigate and it appears you already have an open ticket for this issue with support. Please continue working with them and check your email for updates.
     
    Thanks for your patience and please comeback and let us know how it goes.
    0
    Comment actions Permalink
  • AJ

    Hi Zoe,

    Welcome to the Box Community! 

    Please make sure that all steps in installing Box Tools are followed.

    https://support.box.com/hc/en-us/articles/360043697334-Installing-Box-Tools

    Best,

    0
    Comment actions Permalink

Post is closed for comments.