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can't upgrade

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AKIRA KAWASAKI

after putting details in to upgrade to Starter get the following error message.

There was an error processing your request.

We were unable to process your payment information. Please double check that all fields are filled out correctly and try again, or visit support.box.com for further assistance.
 
all feilds are filled out correctly!
 
please help 

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  • Aira

    Hi there, 

    Welcome to the Box Community! 

    I will have to create a case for you since this issue needs to be handled by our Billing team. Please check your email for updates. 

    Thanks!

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