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notification when viewer makes comments on document

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chrissa

When a client of mine makes comments on a document I have shared with them, I am not being notified.  I am notified when they accept the share but not when they make comments.  How do I fix this?

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  • AJ

    Hi Chrissa,

    Welcome to the Box Community! 
     
    I'd like you to check this article from our Box Product Support page about email notification settings.

    https://support.box.com/hc/en-us/articles/360044196513-Manage-Account-Settings#emailnotifications

    Best,

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  • Jeff Norris

    How are outside collaborators able to make comments? Does Allow Edits have to be clicked on in admin settings?

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  • chrissa

    I honestly don't know what you need to do to allow it, but it works great if only Box would tell me when it happens. 

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  • Jeff Norris

    It's very annoying that notifications are not sent on comments made on Word documents when they have been opened in the desktop app.

     

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