Free storage error

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Diana Gilbert

• February 27, 2022 21:58

Hi my free storage shows the wrong amount, after deleting files the storage isn't being given back to me. unable to contact support to add a ticket

 

 

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  Aira

  • February 28, 2022 00:07

  Hi Diana, 

  Welcome to the Box Community! 

  I've cleared your storage and you should be able to see the correct storage amount. To know why is this happening, please see this article: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks!

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  Diana Gilbert

  • March 01, 2022 20:38

  Thank you !!

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