Quota issue

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Bernard JESTIN

• March 04, 2022 16:31

Hi,

I have an issue with my Quota which is mentionned as 9,8Gb used on 10Gb when there'no files stored...

Thank you for your help

Best regards

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• 

  AJ

  • March 04, 2022 19:29

  Hi Bernard,

  Welcome to the Box Community! 

  I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

  You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

  You can also check this article from our Box Support page about "Storage".

  https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

   

  Best,

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