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Julia Atherton

• March 09, 2022 15:19

I am a new Office Administrator at my organization.  The previous administrator has retired.  I need to have her permissions transferred to me.  Can you help?

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  France

  • March 09, 2022 18:40
  • Edited

  Hi Julia, 

  Welcome to the Box Community!

  I understand that your current Admin has retired and need to transfer the Admin role to you, you can follow the guidelines provided in this article:

  • Admin Transfer Protocol for Departed Admins 

  Thanks for posting and please let me know if you have any questions!

  Regards, 

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  Julia Atherton

  • March 10, 2022 14:17

  Thanks for the information.  Regrettably, I don't have access to her account.  The article gave me this information, 

  • If your previous admin has left your organization and you do not have access to their Box account, you will need to submit a support ticket to first authorize your request.    How do I make this happen?

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  France

  • March 10, 2022 21:33

  Hi Julia,

  This will require some account specific information, so I've submitted a case to Product Support on your behalf. Kindly check your email for details and further updates.

   

  Please come back and let us know how things go with support!

   

  Best regards,

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