Desktop app - sync stalled

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March 10, 2022 18:16

I have an issue I need resolved ASAP. I have the Box desktop. Every so often files that have already been synced months ago try to sync again. When it does this I can't upload or download anything to Box desktop. I tried going to box.com with the same result. It usually re-syncs everything after an hour or so then I can resume my work. Today it is not and I need to download some files before a meeting this afternoon. Is there a way to stop the syncing? I tried going through the website to stop the problem files from syncing, but it doesn't clear the issue.

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3 comments

AJ

March 10, 2022 21:54
Hi Lee-Ann,

Welcome to the Box Community!

Here are a couple steps I'd like you to try first to help me isolate the issue:

First, please log in to Box.com and ensure that all of the folders you want to sync are marked for sync. Here is an article from our Community site that walks through this with screen-shots.

https://support.box.com/hc/en-us/articles/360043697594-Box-Sync-Troubleshooting-Basics

https://support.box.com/hc/en-us/articles/360044196193-Box-Sync-Problem-Notification-File-Could-Not-Be-Synced

Second, logout and log back in to your Box Sync tool.

Hope this helps.

Best,
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lee-ann c

March 10, 2022 22:57
How do log out of my box sync tool?
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lee-ann c

March 11, 2022 14:23
Still stalled after logging out of my Box Sync tool
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