Box not start on PC

[2022-03-16 11:08:57,810] [1 ] [INFO ] [] - ========== Box Local Com Server v4.17.0.935 ==========
[2022-03-16 11:08:57,830] [1 ] [INFO ] [] - Running as a per-user installation
[2022-03-16 11:08:57,833] [1 ] [WARN ] [] - Could not get installation id
[2022-03-16 11:08:57,848] [1 ] [WARN ] [] - Could not get installation id
[2022-03-16 11:08:57,857] [1 ] [INFO ] [] - LocalMachine RegistryKey not set
[2022-03-16 11:08:57,858] [1 ] [INFO ] [] - Starting server...
[2022-03-16 11:08:57,873] [1 ] [INFO ] [] - Server running. Listening to port 17223
[2022-03-16 11:08:57,873] [1 ] [INFO ] [] - Working with debug logging OFF
[2022-03-16 11:08:57,880] [1 ] [WARN ] [] - Could not get installation id
[2022-03-16 11:08:57,881] [6 ] [INFO ] [] - Initializing the metrics collector
[2022-03-16 11:08:57,887] [6 ] [ERROR] [] - MetricsCollector::Initialize(174): Check Failed: (configuration.deviceID) != nullptr && (configuration.deviceID)[0] != '\0' - Return: MetricResult_InvalidArg
[2022-03-16 11:08:57,888] [6 ] [ERROR] [] - Failed to initialized metrics collector - error: 1
[2022-03-16 11:08:57,888] [6 ] [INFO ] [] - Recording metric - name: ComServerStart
[2022-03-16 11:08:57,891] [6 ] [ERROR] [] - MetricsCollector::RecordMetric(277): Check Failed: IsConfigured() - Return: MetricResult_InvalidState
[2022-03-16 11:08:57,892] [6 ] [ERROR] [] - Failed to send metrics - error: 2
[2022-03-16 11:09:02,862] [4 ] [INFO ] [] - Initializing the metrics collector
[2022-03-16 11:09:02,863] [4 ] [ERROR] [] - MetricsCollector::Initialize(174): Check Failed: (configuration.deviceID) != nullptr && (configuration.deviceID)[0] != '\0' - Return: MetricResult_InvalidArg
[2022-03-16 11:09:02,864] [4 ] [ERROR] [] - Failed to initialized metrics collector - error: 1
[2022-03-16 11:09:02,864] [4 ] [ERROR] [] - MetricsCollector::FlushMetrics(304): Check Failed: IsConfigured() - Return: MetricResult_InvalidState
[2022-03-16 11:11:04,708] [1 ] [INFO ] [] - ========== Box Local Com Server v4.17.0.935 ==========
[2022-03-16 11:11:04,739] [1 ] [INFO ] [] - Running as a per-user installation
[2022-03-16 11:11:04,739] [1 ] [WARN ] [] - Could not get installation id
[2022-03-16 11:11:04,755] [1 ] [WARN ] [] - Could not get installation id
[2022-03-16 11:11:04,770] [1 ] [INFO ] [] - LocalMachine RegistryKey not set
[2022-03-16 11:11:04,770] [1 ] [INFO ] [] - Starting server...
[2022-03-16 11:11:04,770] [1 ] [INFO ] [] - Server running. Listening to port 17223
[2022-03-16 11:11:04,786] [1 ] [INFO ] [] - Working with debug logging OFF
[2022-03-16 11:11:04,786] [1 ] [WARN ] [] - Could not get installation id
[2022-03-16 11:11:04,786] [6 ] [INFO ] [] - Initializing the metrics collector
[2022-03-16 11:11:04,786] [6 ] [ERROR] [] - MetricsCollector::Initialize(174): Check Failed: (configuration.deviceID) != nullptr && (configuration.deviceID)[0] != '\0' - Return: MetricResult_InvalidArg
[2022-03-16 11:11:04,802] [6 ] [ERROR] [] - Failed to initialized metrics collector - error: 1
[2022-03-16 11:11:04,802] [6 ] [INFO ] [] - Recording metric - name: ComServerStart
[2022-03-16 11:11:04,802] [6 ] [ERROR] [] - MetricsCollector::RecordMetric(277): Check Failed: IsConfigured() - Return: MetricResult_InvalidState
[2022-03-16 11:11:04,802] [6 ] [ERROR] [] - Failed to send metrics - error: 2
[2022-03-16 11:11:09,775] [4 ] [INFO ] [] - Initializing the metrics collector
[2022-03-16 11:11:09,776] [4 ] [ERROR] [] - MetricsCollector::Initialize(174): Check Failed: (configuration.deviceID) != nullptr && (configuration.deviceID)[0] != '\0' - Return: MetricResult_InvalidArg
[2022-03-16 11:11:09,776] [4 ] [ERROR] [] - Failed to initialized metrics collector - error: 1
[2022-03-16 11:11:09,777] [4 ] [ERROR] [] - MetricsCollector::FlushMetrics(304): Check Failed: IsConfigured() - Return: MetricResult_InvalidState
[2022-03-16 11:11:36,198] [10 ] [INFO ] [] - Accepted Origin
[2022-03-16 11:11:36,202] [10 ] [INFO ] [] - Handling status request
[2022-03-16 11:11:36,534] [10 ] [INFO ] [] - Accepted Origin
[2022-03-16 11:11:36,535] [10 ] [INFO ] [] - Handling status request

France

March 16, 2022 21:00

Hi Gabriel,

Welcome to the Box Community!

To confirm, are you using Box Drive app in your PC?

If so, do you encounter any sort of error message when trying to open Box Drive? Can you share a screenshot here so we can take a closer look?

We look forward to hear from you!

Best,

Gabriel Beraldo

March 17, 2022 13:29

hello france

Yes, I have a corporate account.

the message that repeats itself infinitely in Box_Local_Com_Service_03162022.log:

[2022-03-17 08:51:12,212] [25 ] [INFO ] [] - Initializing the metrics collector
[2022-03-17 08:51:12,214] [25 ] [ERROR] [] - MetricsCollector::Initialize(174): Check Failed: (configuration.deviceID) != nullptr && (configuration.deviceID)[0] ! = '\0' - Return: MetricResult_InvalidArg
[2022-03-17 08:51:12,215] [25 ] [ERROR] [] - Failed to initialized metrics collector - error: 1
[2022-03-17 08:51:12,217] [25 ] [ERROR] [] - MetricsCollector::FlushMetrics(304): Check Failed: IsConfigured() - Return: MetricResult_InvalidState

March 18, 2022 12:55

March 18, 2022 12:59

March 18, 2022 21:37
Edited

Thanks for sharing these screenshots!

I see that you installed Box tools which is an add-on used to edit files stored in Box.com with your desktop editor app, but this add-on does not allow you to access your Box files from your desktop environment. If your goal is to see and access your Box files/ folders from the File explorer, you can download and install Box Drive.

Check out this article on how to install Box Drive into your desktop: https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive

Here are additional help articles to get familiar with Box Drive:

If you have questions, please let me know and I will do my best to help you!

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