Unable to access folder

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March 29, 2022 00:17

Hi,

We have sent out a box invite link to our colleague, inviting them to be previewer/uploader for the file. However, when she clicked " go to folder" after accepting the invitation, the screen display goes blank and is unable to load the file.

May I seek your assistance in this matter ?

Thank you for your help!

Comments

2 comments

AJ

March 29, 2022 13:20
Hi Amanda,

Welcome to the Box Community!

Please have the collaborator follow these preliminary troubleshooting steps.

* Update your browser to the latest version -

https://support.box.com/hc/en-us/articles/360043696234-Understand-the-Box-Policy-For-Browser-And-OS-Support

* Clear your browser's cache and cookies - https://support.box.com/hc/en-us/articles/360043695214-How-Do-I-Clear-The-Cache-And-Cookies-In-My-Browser-

* Update Adobe Flash - http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

* Update Java - https://java.com/en/download/installed.jsp

If issues still persist, please send the invitation again.

Best,
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Box User

April 01, 2022 19:28
Hello, I deleted data folders from the recycle bin because in fact I loaded them on a special hard disk after downloading, I deleted them from the trash and the next day I turned on the hard disk and suddenly the disk became damaged and does not work, so please restore all my deleted data and folders to me, and thank you.
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