Unable to access folder

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Amanda Celene Wee

• March 29, 2022 00:17

Hi, 

We have sent out a box invite link to our colleague, inviting them to be previewer/uploader for the file. However, when she clicked " go to folder" after accepting the invitation, the screen display goes blank and is unable to load the file. 

May I seek your assistance in this matter ? 

Thank you for your help! 

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• 

  AJ

  • March 29, 2022 13:20

  Hi Amanda,

  Welcome to the Box Community! 

  Please have the collaborator follow these preliminary troubleshooting steps.

  * Update your browser to the latest version - 

  https://support.box.com/hc/en-us/articles/360043696234-Understand-the-Box-Policy-For-Browser-And-OS-Support

  * Clear your browser's cache and cookies - https://support.box.com/hc/en-us/articles/360043695214-How-Do-I-Clear-The-Cache-And-Cookies-In-My-Browser-

  * Update Adobe Flash - http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

  * Update Java - https://java.com/en/download/installed.jsp

   

  If issues still persist, please send the invitation again.

   

  Best,

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  Box User

  • April 01, 2022 19:28

  Hello, I deleted data folders from the recycle bin because in fact I loaded them on a special hard disk after downloading, I deleted them from the trash and the next day I turned on the hard disk and suddenly the disk became damaged and does not work, so please restore all my deleted data and folders to me, and thank you.

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