files being shared but cannot open

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Jacob M Gottlieb

• April 01, 2022 22:19

I downloaded the app, my associate sent me folders, yet i cannot open or find them in my app. everytime i click the link.. it asks me to download the app again. how come??

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• 

  Aira

  • April 03, 2022 23:45

  Hi there, 

  Welcome to the Box Community! 

  For me to check, may I please have the following: 

  • What Box app are referring to? Is it Box Drive, Box Sync or mobile app? 

             If Box Drive, you can check this article if it is successfully downloaded: https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive

             For Box Sync: https://support.box.com/hc/en-us/articles/360043697194-Installing-Box-Sync (make sure that all the file that you want to sync are marked for sync in web app)

  • Screenshot of the error message.
  • What OS and version do you have?

  Looking forward in assisting you.

   

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