I need to get a refund and cancel my account

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April 04, 2022 23:03

This account was created by accident by my daughter not realizing that there is a fee of $956.70. I was just charged this amount and I am asking to please refund my account and cancel my subscription right away. Is there a person I can speak to regarding this issue?

Thank you,

Monica

Comments

1 comment

AJ

April 05, 2022 20:16
Hi Monica,

This would be best addressed by our Cancellations Team at cancel@box.com.

Please check this helpful article from our Box Product Support page about "Cancelling your Box Account".

https://support.box.com/hc/en-us/articles/360043694874-Canceling-Your-Box-Account

Best,
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