I need to get a refund and cancel my account

Follow

New post

Monica Jones

• April 04, 2022 23:03

This account was created by accident by my daughter not realizing that there is a fee of $956.70.  I was just charged this amount and I am asking to please refund my account and cancel my subscription right away.  Is there a person I can speak to regarding this issue?

Thank you,

Monica

0

• 

  AJ

  • April 05, 2022 20:16

  Hi Monica,

  This would be best addressed by our Cancellations Team at cancel@box.com.   

  Please check this helpful article from our Box Product Support page about "Cancelling your Box Account".

  https://support.box.com/hc/en-us/articles/360043694874-Canceling-Your-Box-Account

   

  Best,

  0

  Comment actions Permalink

Post is closed for comments.