box destop install help

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Lara Guzik

• April 06, 2022 18:41

Wondering if you can help address this error issue we keep getting while trying to install box on our desktop.

This is the machine we are trying to install on.

Thank you.

Dell laptop

 

Device specification

 

Device name    DFR-laptop

Processor    Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz   1.60 GHz

Installed RAM    8.00 GB

Device ID    D1598A9B-4FFB-41E5-8DEC-A6B5B8111873

Product ID    00326-10000-00000-AA455

System type    64-bit operating system, x64-based processor

Pen and touch    Touch support with 10 touch points

 

 

Windows specification

Edition    Windows 10 Home

Version    21H2

Installed on    ‎3/‎8/‎2021

OS build    19044.1586

Experience    Windows Feature Experience Pack 120.2212.4170.0

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  AJ

  • April 06, 2022 20:14

  Hi Lara,

  Welcome to the Box Community! 

  I'd like you to check on these links.

  https://support.box.com/hc/en-us/articles/360043696234-Understand-the-Box-Policy-For-Browser-And-OS-Support

  https://support.box.com/hc/en-us/articles/360043697194-Installing-Box-Sync

  https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive

  Best,

   

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