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3 months' files disappeared

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Box User

I just discovered that all files from my Box Sync folders for January to March 2022 have disappeared, both from my PC and Box cloud storage. I could not have done this accidentally, as it is many files in many folders. They are not in my local Recycle Bin nor the Box Trash folder either. Did something happen on Box servers to cause this?

 

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  • Official comment
    France

    Hi there, 

    Welcome to the Box Community, I'm happy to help!

    Do you own the files that disappeared or were these owned by someone else?

    I can't find a folder I was collaborating on and it's not in the trash. What happened to it?

    If a collaborative folder that you do not own is missing from your Box account, it is most likely that the owner of the collaborative folder has removed you as a collaborator on the collaborative folder. You will have to contact the folder owner of the collaborative folder to have them reinvite you to that folder again.

    Why are some files missing? I didn't delete them.

    All users collaborating on a collaborative folder who have an Editor access level or above on the folder will be able to move, edit, add, and delete contents within this collaborative folder. If you notice that content is missing or in a different location within this collaborative folder structure, it is most likely that another collaborator on the folder moved/deleted the item from its original location.

    If an items was deleted within a collaborative folder by another collaborator on the folder, the deleted item would show up in the trash folder of the user who deleted the item and the folder owner of the collaborative folder.

    Let me know if you have any questions and I will do my best to help!

    Best,

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  • Box User

    Thank you for your prompt reply. There are no collaborators on my account, no one has access but me. Sorry, I should have said that, having read your replies to many similar questions. I hope you have some good ideas for me, though similar previous questions are not encouraging. :-(

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