configuring noreply@box.com

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Thomas Deely

• April 07, 2022 20:44

How do I allow users to set the notification email from noreply@box.com to the sender's email?

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  France

  • April 07, 2022 22:23

  Hi Thomas, 

  Thanks for reaching out, I'm happy to help!

  Box uses an email service provider to deliver notification messages, such as invitations to collaborate on content when a file has been shared. To ensure your users can receive notifications from Box, you may need to update your filters to allow email notifications to reach them This means you must allowlist the Box email servers that send notification emails.

  Please have your mail administration include this email address and other Box domains listed in the following article in your "allowlist":

  • https://support.box.com/hc/en-us/articles/360044196733-Configuring-Email-for-Box-Notifications

  If you have any questions, please let us know!

  Regards,

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  Thomas Deely

  • April 08, 2022 20:48

  thanks, can I configure the email from noreply@box.com come from my email address?

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  France

  • April 26, 2022 16:00
  • Edited

  Hi Thomas, 

  Upon checking, Box notifications from noreply@box.com are sent by our own chosen ESP, so this is not able to be customized or configured by individual users or EIDs.

  Admins however, are able to manage the notification emails received by managed users, for more details, please see: https://support.box.com/hc/en-us/articles/360043697214-Managing-notification-emails-for-managed-users 

  Let me know if you have any questions, and we'll help you!

  Regards,

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