Storage display status (trash can is empty)

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ManabuSugimoto

• April 08, 2022 04:30

Storage information is incorrect
I'm not using capacity
The specified capacity does not increase even if the file is deleted

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• Official comment

  

  France

  • April 08, 2022 18:31

  Hi Manabu, 

  Welcome to the Box Community, I'm happy to help!

  I went ahead and ran a script that will recount all of the files and how much storage is being used in your account, sometimes Box caches previous file counts and storage amounts causing a data inconsistency. You should now see the correct storage size available in your Box.

  Thanks for reaching out and let us know how else we can help!

  Best regards,

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