※ASAP※"Your payment information could not be processed," I

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片岡愛

• April 12, 2022 06:41
• Edited

"Your payment information could not be processed," I get an error. The credit card information is correct, so I don't know the cause.

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• 

  AJ

  • April 12, 2022 19:15

  H there,

  Welcome to the Box Community! 

  This would be best addressed by our Billing Team at billing@box.com.

  You may want to check this article from our Box Product Support about "Payment Methods Accepted by Box".

  https://support.box.com/hc/en-us/articles/360044193453-Payment-Methods-Accepted-by-Box

   

  Best,

   

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  片岡愛

  • April 13, 2022 02:31

  Hi AJ,  

  I read the article on "Payment methods accepted by Box" in Box product support, but I couldn't find a solution...

  Japanese yen payment, credit card information are using MasterCard.

  MasterCard is available, right?
  
  JBS
  Ai Kataoka

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