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※ASAP※"Your payment information could not be processed," I

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片岡愛
  • Edited

"Your payment information could not be processed," I get an error. The credit card information is correct, so I don't know the cause.

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2 comments

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  • AJ

    H there,

    Welcome to the Box Community! 

    This would be best addressed by our Billing Team at billing@box.com.
    You may want to check this article from our Box Product Support about "Payment Methods Accepted by Box".
     
    Best,

     

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  • 片岡愛

    Hi AJ,  

    I read the article on "Payment methods accepted by Box" in Box product support, but I couldn't find a solution...

    Japanese yen payment, credit card information are using MasterCard.

    MasterCard is available, right?

    JBS
    Ai Kataoka

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