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Change ownership and billing setup

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Anders Krog Holdt

Hi 

BOX, can you please reach out me. We need to change ownership on a account. The previous owner is no longer in the company, so we can’t reach out to him, and also we need to change billing information. I have written about this topic before but haven't received an answer that I can use - please help

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  • France

    Hi Anders, 

    Welcome to the Box Community, I'm happy to help!
     
    This will require some account specific information to address, so I've submitted a case to Box Product Support on your behalf. Kindly check your email for details and future updates.
     
    Please come back and let us know how things go with support!
     
    Regards,
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  • Pranay Shah

    How can I get an ownership of our account ? Our billing team had ownership of the account, but we switch to the new billing and we still need access to this account. 

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