Excessive amount on my Mac compared to Box

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ST360

• April 16, 2022 11:48

My Mac shows in the Box folder that I have 74.81 GB on the drive, yet I have, according bot Box account settings only 35 GB of 50 GB in use.  What to do?

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  Aira

  • April 17, 2022 23:58

  Hi there, 

  Welcome to the Box Community!

  I apologize for the inconvenience. I'm going to run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. You may check this article as to why this issue occur: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks!

   

   

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