just trying to verify my email...

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Mrs4444

• April 17, 2022 15:14

When I click on the link in the email, I get a message that zendesk refuses to connect. Please advise, thanks.

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  Aira

  • April 18, 2022 02:30

  Hi there, 

  Welcome to the Box Community!

  I've investigated our email server logs and it looks like your email address ​is not on the bounce or suppression list. 
  
  Please check your virus scan, Internet Service Provider, or company's mail server or firewall. Please make sure that your email client is not blocking emails from

   

  • notify-e.box.com
  • notify-w.box.com
  • notify.box.com
  • track.notify-e.box.com
  • track.notify-w.box.com
  • track.box.com

  
  You may need to contact your IT department to assist you; please review this article: Troubleshooting Issues with Email Notifications
  
  Please reply if this issue persists and we will continue to investigate. 
   

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