About Refunds... I was charged and debited while my account was closed.
Hi Team.
I would like to discuss with you about refunds.
Last Thursday I was billed on an account whose trial period had expired but the balance was not enough and I told them I did not want to renew my subscription and wanted to cancel my account.
The reason is that I tried to cancel the account from the admin page ( https://app.box.com/master/settings/accountBilling ) by clicking on "cancellation" but an error occurred.
I don't know why, so I emailed them and told them to cancel my membership and not to renew my subscription.
However, after I sent that message, I was charged again and the payment was made from my account.
I sent a message to that address, but the response said I had not been charged yet.
Please check your account information and invoice and refund this charge.
...When the debit failed again, I received the following text in my email, but it did not say that I would be billed again immediately.
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No worries!
1) Visit www.box.com/update
2) Log in to your Box account (as the master administrator if applicable)
3) Submit updated information
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I want to cancel my account, but I can't due to an error, and re-billing is something I don't expect to happen...
I believe BOX is a good service. But now that I will not be using it, I would like a refund this time...!
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Hi Hoshi,
Welcome to the Box Community!
This issue would be best addressed with our Billing team as this would require specific account information. I see that you already have an open ticket for this issue with one of our Billing associates and it looks like they are currently reviewing your request.Please continue working with them and check your email for updates. Thanks for your patience and please let me know if you have any questions!
Best regards,
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