Unable to see any folder under the study

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Pratibha Prajapati

• April 19, 2022 09:17

Hi Team, I have BOX  access to the Study YO42137 however i am unable to see any folders to the study. Could you please checks and let me know the resolution.

 

 

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  France

  • April 19, 2022 20:04

  Hi Pratibha, 

  Welcome to the Box Community, I'm happy to help!

  If you are not seeing items on a folder that was shared to you, I recommend reaching out to it's owner to check if they have made changes or deleted items in that folder and help you recover those and get access. Let me the folder owner know what you see on your end so they can take action.

  Thanks for reaching out and please let me know if you have any questions!

  Best,

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  AJ

  • April 19, 2022 20:11

  Hi Pratibha,

  Welcome to the Box Community! 

  I suggest that you contact the owner of this folder and ask about your collaboration status since this would show in the owner's folder on the collaborator's permission level and status.

  Best,

   

   

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